Refund Policy

Fivamo.com strives to ensure that our customers are 100% satisfied with their purchase; however, we understand that there may be a need to request a return or exchange. 

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at contact@Fivamo.com

Refund Policy

We offer a 100% money-back guarantee for all purchases made on our website within 30 days of the original purchase. If you are not satisfied with your purchase, please contact us at Help@Fivamo.com to request a refund.

To be eligible for a refund, you must provide a receipt or proof of purchase, and the product must be in its original packaging. Please note that we cannot issue refunds for issues related to shipping and delivery. Therefore, we strongly recommend that you carefully read our shipping policy before placing an order.

We reserve the right to change our refund policy at any time.

Returns & Exchanges

How do I place a return or exchange?

Please reach out to help@Fivamo.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

If customer wants refund or exchange must to ship our product back to our return address below 👇

Country: United States State/Province: NJ City: PERTH AMBOY Detailed address: 1000 High Street Zip code: 08861 Recipient: E62DN39-FB4 'Tel: 001-7184542809

Once we receive our product we will refund customer or we can replace them with new one product 

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to help@Fivamo.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Order must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

This is our return address

United States State/Province: NJ City: PERTH AMBOY Detailed address: 1000 High Street Zip code: 08861 Recipient: E62DN39-FB4 'Tel: 001-7184542809

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What’s your return process if i’m not happy with the product?

Yes within 30 days after receiving your package. Here are your packing instructions:

  • Securely pack the items in a box.
  • Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
  • Use the address listed and affix the appropriate amount of postage.
  • Ship package from your nearest post office or shipping company of your choice.

 send an e-mail to help@Fivamo.com

Please note! If you have received a faulty product, it is important that you send an e-mail to help@Fivamo.com before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.Fivamo.com the return policy applied of the shop where you did purchase the product.

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